Warranties

Your Product Warranty includes a carry-in warranty service. Under the terms of carry-in service, you will be required to deliver your product to an authorised service location for warranty repair. You must pay costs associated with transportation of the product to the service location.  In addition, you are responsible for insuring any product shipped or returned to an authorised service location, and you assume risk of loss during shipping. 

• The warranty period begins on the purchase date recorded on the Invoice issued by SousVide-Asia.com. 
• You must supply proof of purchase to support your warranty claim.
• The warranty covers manufacturing defects only.
• Warranty is not transferrable between end-users.
• Cosmetic damage and abuse are not included within the warranty.
• Failure to follow the Installation and Operation Instructions or the Important Safeguards as set out in User Manual included with your purchase may void your warranty. 
• If a defect is caused by misuse, neglect and/or tampering it will void your warranty.
• DO NOT attempt to do your own repairs or it will VOID your warranty.
• Repairs or alterations made by persons other than our authorised service representatives will void the warranty.
• Use of a domestic product in a commercial environment will void the warranty.
• Warranty is void on any product where the serial number has been removed.